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Ordering Are there other sizes available? Will you be getting more? Only the sizes listed are available for purchase. If you do not see a size or a style this means that it is sold out. The inventory on our website is updated to the minute. This means that when a customer orders the last of a style or size it is immediately removed from the website and once a size or style sells out it is no longer available to other customers. Some items sell out within days and we cannot guarantee that an item you see today will still be here tomorrow. How can I check to see if an item is available in another Size or color? To check if an item is available in another color please use the search box at the top left of every page and enter the items name or number. So for example if you'd like to check to see if an item named Pink Rhinestone Halter Top 5234 was available in another color you'd type 5234 or Rhinestone into the search box and then click Search. This will bring up all the listings of the available colors of that item if it is available in additional colors.
Available sizes are listed at the bottom of each page.
You can order online or by phone. Ordering online is fast and easy and we guarantee the security of your information on our site. To order online simply add your items to your cart. To do so click the click the add to cart button. Then click checkout when you have everything you want. You will then be prompted to provide your shipping and payment information. To order by phone call 1-877-586-4679 from 9:00 am to 7:00 pm PST Monday-Friday. Please have ready your credit card and the item names, color and sizes you'd like when you call.
To order by mail print and fill in the Mail Order Form .
We would be happy to supply you with our line of clothes. When your order is placed immediately after payment you will see an order confirmation page. This page confirms that your order has been placed and recieved at juniorTrends. Just Click MY ACCOUNT at the upper left corner, login and click View the orders I have made. Also you will receive a email confirming your order. If you do not see this email please be sure to also check your bulk/spam email folder for it . If you do not see the email your email provider may have accidently blocked our email. First please check carefully and make sure that you are entering all of your address information correctly. We will ship your item to the address that you list as your shipping address but the billing address that you enter must match the address that is on your credit card statement. Another possible reason is that you have reached your daily spending limit. Almost every credit card has a daily spending limit which is usually a couple hundred dollars. If you have reached this daily spending limit your bank will refuse the charge even though the funds are there. To resolve just use another credit card, contact your bank to have the limit lifted or wait and try your order again tomorrow. Can I have my order shipped to an address other than the one listed on my credit card statement? Yes you can. When you enter your address information at our checkout there are two sections- shipping address and billing address. Please enter the address that you'd like your item shipped to in the shipping address section and write the address that is on your credit card in the billing address section. We will then mail your order to the address listed as the shipping address. You should expect a phone call from a company representative soon after the order when using a different shipping address.
After an order has been placed additional items cannot be added. If you need additional items you would need to place a new (seperate) order and seperate shipping charges would apply. Do you sell to customers outside of the US? Yes, as long as your credit card bank uses address verification services(AVS). We only ship to the billing address of the credit card. Insurance is mandantory and usually covered in the shipping charges. You may be required to fill out a credit card authorization form. Payment For your convenience we accept a variety of payment methods: Credit Card payment online: We accept payment through our website's secure server via Visa , Mastercard, Discover and American Express. You can use your debit card if it has a visa or mastercard logo. We use a secure encrypted server so your information is safe.
Credit card payment by phone: If you'd prefer you can call in your order. Please have handy your visa or mastercard and the item name, color and sizes you'd like. You can reach our order line at 1-877-586-4679 everyday from 9:00am to 9:00pm PST. Pay for your online purchase with CASH -- no credit card required. Simply buy a PaidByCash Virtual Card for any amount you wish at over 60,000 neighborhood locations near you, and spend it online at JuniorTrends.com. Mail Order
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Is my payment information secure? We take security very seriously. We use a secure encrypted SSL page to process your credit card payments so your information is guaranteed safe. Once you reach the point in the order process where you enter your credit card information you will be transferred to our secure server which encrypts your information and guarantees that your credit card information can not by viewed by anyone else. We are proud to say that not one customer has ever lost a penny to fraud as a result of using a credit card at juniorTrends.
<If you'd prefer not to enter your information online you can call our order line toll free at 1-877-586-4679 from 9:00am to 7:00 pm PST Monday through Friday and one of our operators will be happy to take your order. When you call please have ready your credit card and the item names, colors and sizes that you'd like. Do you charge sales tax?
Sales tax is only applied to orders that are shipped to California residents. The tax is 7.75% for these orders only. There is no sales tax on orders going to any other states. How do I figure out what size to get? You'll find that our sizing is smaller then sizing in most junior's clothing stores like Forever 21, Wet seal. Below is our standard size chart that is used for most items. You'll find accurate measurements for each item below the picture. Please use those measurements. Approximate sizing. IMPORTANT - check measurements in each listing.
Size: Small Medium Large Designed to fit those who wear sizes: 2,3 or 4 5,6 or 7 8,9 Designed to fit those who have a bust measurement of: 30 to 32 inches 32 to 34 inches 34 to 36inches Designed to fit those who have a waist measurement of: 22 to 28 inches 24 to 30 inches 26 to 32 inches No measuring tape? Click herefor one you can print up (you'll need adobe acrobat reader) Shipping Shipping is cheap. $6.00 for your total order. International shipping takes 1 to 3 weeks. We can not be responsible for delays by customs. Please allow time delays. * If you are in Alaska or Hawaii or have an APO/FPO address you can only choose standard shipping and your order may take up to an additional 7 days to arrive. For APO/FPO addresses your order may take additional time to arrive due to military processing and we cannot guarantee delivery dates for APO/FPO orders* Yes we can ship to a PO Box. We do ship to APO FPO addresses however for APO/FPO addresses your order may take additional time to arrive due to military processing and we cannot guarantee delivery dates for APO/FPO orders. Yes This is extremely rare however we do insure all of our packages against loss with our private insurer for your protection. We utilize electronic delivery confirmation on all packages so that we can verify arrival of every package. If we do not receive delivery confirmation from the post office that your package was delivered we will send a replacement if available or a full refund if a replacement is not available. What are the terms of use of the website? You can view our terms of use by clicking here Return/Exchange policy 100% Satisfaction, 100% of The Time! 100% Satisfaction, 100% of The Time! Size exchanges are easy and simple. Please e-mail us so we can hold the size you want. In the event a exchange is not available for you, we can issue you a (redeemable coupon) store credit to use at your liesure. Return the item within 60 days with a copy of invoice and note of size change. We cannot accept garments used, worn, soiled or altered by the consumer. Please allow approximately 3 to 4 weeks from the date your item is mailed back for us to email you when your return or exchange has been processed. Do I need to email you before sending an item back for return or exchange? For your convenience we do not require you to notify us in advance of your return or exchange. If you would like a return please simply repackage the items and include your invoice in the package when mailing them back. If you'd like an exchange please write on your invoice the name , color, and size of the item of Equal or Lesser value that you'd like instead Contact us You can email us your questions by clicking the contact us tab at the very top of this page and every page on this site. Before doing so please scroll up and check this page. Chances are your answer is right here. If you need to place an order by phone you can call our order line toll free at 1-877-586-4679 from 9:00 am to 9:00 pm PST everyday and one of our operators will be happy to take your order. Before calling please have ready your credit card and the item names, color and sizes you'd like.
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